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The customer reported that the bed has no function, exposed wires on the pendant, and can hear the motor trying to work but nothing happens; no injuries reported.The complaint investigation could not be completed because the reported product sample was not returned for evaluation and insufficient information was available to verify the alleged failure.Without physical examination of the product and/or additional supporting details, the reported condition cannot be confirmed, and the root cause of the reported issue remains unconfirmed.If the sample is returned or additional information becomes available, further investigation may be conducted to assess the reported failure and determine the root cause.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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