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The customer reported that "we had this wire come from one of our cath packs just like this" and "it had not been inserted into a patient or anything but was very close to." a photo was received for review, and based on visual evaluation from the pictures sent from customer, the guidewire is damaged at the beginning of the hook; no sample was available for evaluation, no functional evaluation was required, and review of the finished good bill of materials/pack build and manufacturing instructions did not reveal any nonconformances related to the reported defect.The customer complaint for damaged guidewire is confirmed.Although inconclusive, possible root cause can be attributed from received from vendor with defect, the way the component was packaged in such a way that other components laying on top of guidewire could have caused the defect, or the shifting of components during shipment; no adverse trend exists for similar complaints.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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