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The reported product problem/issue was cells not working, and the mattress does currently have bodily fluids.The sample was not obtained because the customer stated it had bodily fluids, and from the lot number medline confirmed the product was out of the manufacture warranty period of 12 months; the manufacturer would consider normal wear/tear.Based on the results of the investigation and the lack of additional information, medline was unable to confirm the complaint issue or that the product failed to meet specifications; sample required to determine cause.There was no reported death or serious injury associated with this event, product was not being used for treatment or diagnosis, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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