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The customer reported 4 cysto packs had holes in the bags, 2 packs were taken into the or and contaminated everything, and the other 2 were caught on time and returned to supply chain.No sample or photo was received for the investigation; finished good production records, finished good pack build, and trending were reviewed, with no line down situations, no run without approvals, deviations or non-conformance reports, no issues with the build that likely contributed to the reported issue, and 0 additional reported complaints for this issue for the account in the past 6 months.With the information provided, medline was not able to confirm at what point the damage occurred or what may have caused it, and the cause was recorded as sample required to determine cause.Division will monitor for trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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