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The customer reported that the pump was beeping saying low air pressure and that another pump hooked up to this bed wasn¿t beeping.Medline reviewed the video provided and confirmed that the pump alarm is going off.The complaint was confirmed.The cause was documented as comp./part defective, broke; the customer had been using the mattress since july 2024, this was not an out of box quality defect, and there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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