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The customer reported that staff stated the devices seem to be leaking at the hubs quite often.No sample or photo was received for the investigation; finished good production records were reviewed, dhr cannot be reviewed since no lot number was provided, finished good pack build was not applicable, and component trending was reviewed with 0 additional reported complaints for this issue in the last 24 months.Based on the complaint details and investigation, the complaint is not confirmed, as no lot number, physical sample, or detailed photographic evidence was provided to support the investigation.Sample was required to determine cause, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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