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The customer reported the product was new out of the box-not used yet and that the right legrest lever was broken off and stuck in the elevated position; no fall or injury was reported during the phone call.Photos were reviewed first, and the issue could not be identified based on the photos provided; a physical sample of 1 pair of wheelchair "elevating leg rests only" was later received and inspected per pic-00289.The investigation results were confirmed, and the sample evaluation result was functional defect because the right side elevating leg rest was stuck in the up position.The investigation stated this may be due to the teeth on the locking cam being jammed into the adjusting rod leaving deep grooves, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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