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The customer stated that the tube that connects to the mask is coming disconnected during cases and transport; the issue did not occur during use and no injury occurred.Medline quality received 2 samples, visually inspected the samples, observed that the samples did not arrive in the original packaging, and observed all samples to be in good condition with no tears in the mask or tubing; the tubing of each sample was observed to be coming off the mask component.The cause of the tubing disconnecting from the mask could not be confirmed.Based on the manufacture response, the root cause is not related to a manufacturing problem, and an investigation was carried out on the received sample confirming that the results were accepted according to the established procedures.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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