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The customer stated that the plastic clips on the unit are fractured and the unit was in use at the time; no injury was reported.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted.The investigation results were confirmed, and after reviewing the photo, it was discovered that the plastic seat guide appears to have come out of the right front seat tube.The cause was documented as mfg: material composition, and quality control inspection records reviewed did not identify any nonconformances that correspond to the defect reported in this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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