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Per troubleshooting call with the customer, when foot spring assembly is raised, the feet are not raising and the patient is being pushed towards the top of the bed; the customer states that all of the elctronics appear to be working properly and the angle of the bed is the only issue with the bed.Sample and/or photo/video provided: not available; medline quality has yet to receive the requested information from the customer, and follow up with the customer to try and obtain the necessary information to process the complaint was unsuccessful.Investigation results: not confirmed.No root cause was identified; a formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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