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The reported problem incident was thermometer, large display, f/c, not working at all, and the member attempted to troubleshoot the issue by changing the batteries to get the product to turn on and work.The customer was contacted and requested to provide additional information; a sample and/or photo was requested, as well as the lot number, however the customer was unable to provide a sample, photo, and lot information.Based on the results of the investigation and the lack of lot number information, medline is unable to confirm the complaint issue or that the product failed to meet specifications; the cause was not identified, and the sample was required to determine cause.There was no reported death or serious injury associated with this event, no need for further action was indicated at this time, and if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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