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The technician states that the head of the bed is not going up and believes it is something with the actuator; the customer stated that the foot section and hi-lo function properly.Medline received one bed "motor only" in used condition, and when tested the head actuator is making a skipping sound and is slow/weak; the leg actuator and the hi-lo function does work ok.The investigation results were confirmed, and the result of the pic testing was functional defect; the cause was documented as cannot determine cause w/received sample.No other damage is visible to the case, power cord, or plug end, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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