|
Per the customer they are receiving error messages and higher reading on their blood pressure monitor; the error message issue was resolved after replacing batteries, and the elevated readings are approximately 15-20 points higher than when they have a healthcare provider take theirs.Per the customer they have not required medical intervention or incurred a serious injury related to the device.We received 1 ea medline automatic digital blood pressure monitor; upon visual inspection there were no noticeable defects or cosmetic damage, and functional testing was performed by placing 4 new aa batteries and simulating blood pressure at 120/80 @ 80bpm and 150/100 @ 80bpm, with values noted of 122/82 @ 78bpm and 154/101 @ 81bpm, which are within acceptable ranges.The complaint was not confirmed, the cause code is unconfirmed defect, not confirmed with received sample, and based on the review of the details provided for the complaint investigation, medline is unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|