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The customer reported the monitor had been used for about 2 months, the screen was stuck on resting home screen, and still was stuck on home screen, wont give reading.Complaint could not be confirmed as there were no samples or pictures received; the review of the last three trend reports was completed, and no trends were identified for the specified material number and its corresponding defect type.Without a sample received it is difficult to determine a true root cause for the reported issue, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.There was no reported death or serious injury associated with this event, and if a sample, photo, and/or additional information becomes available, this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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