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The customer reported issues with the vacutainer not suctioning and that it is only working about 20% of the time; there have been no patient incidents reported.A photo and a sample were received; the sample received was reviewed by the qe, finished good production records were reviewed with no nonconformances noted during first article, in-process, or case packaging inspections, and the bill of materials (bom) and packaging instructions were reviewed with no change to the bom or placement of this component that would have contributed to the reported defect.The vendor reviewed retained samples through incoming inspection and simulated clinical collection test and reviewed the production process records for related deviations or nonconformities; no issues were noted with either the retained samples and records, and the vendor was unable to confirm the reported issues and draw further conclusions.Based on the information received and the inability to test the physical sample, medline was unable to confirm the reported defect, and the root cause for the reported issue cannot be determined; the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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