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The customer stated that when trying to raise the head the motor snapped; no injuries reported to us at this time.Medline reviewed the photo evidence provided by the customer and quality control inspection records; a physical sample was not provided, and only a visual review of the defect can be conducted.Investigation results: confirmed; after reviewing the photo that was provided by the customer, it was discovered that head section actuator appears to be fractured.Given the evidence provided in the photo, as well as the incident report, the root cause of this issue is unknown, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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