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The customer reported that the wheelchair was received this way with a damaged wheel and there was no damage to the box; per photos and customer report, both rear wheels were damaged and spokes are completely broken off.A photo was provided and reviewed; a physical sample was not provided, so only a visual review of the defect could be conducted and a functional or dimensional inspection could not be executed.The investigation results were confirmed.Based on the evidence gathered from the complaint, the root cause of this issue is most likely due to shipping damage, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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