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The customer reported that the hi-lo motor is broken, and per photo and customer report, one of the hi-lo motors broke at the actuator bar.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted.The investigation results were confirmed, and the photos show that the end of the hi-low actuator has fractured and torn away from both the actuator and the end of the elevation crank within the elevation track.Given the evidence provided in the photo the root cause of this issue is unknown, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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