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The complaint received did not include a reason for the complaint, and medical intervention and adverse patient consequence were reported as no.The device was returned to the sub-contractor for investigation, which included review of the original manufacturing records and evaluation of the device, including visual inspection.Upon visual inspection, a bent pin was found in the cable's connector; thus, this complaint is able to be confirmed.The cause code was documented as osi: shipping damage, medline facility, and the record states complaints are trended and monitored to ensure no systemic issues exist.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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