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It was reported that during a supply change an alert 38 motor stall occurred and persisted after a restart, preventing supply changes or dry runs, consistent with a device failure to infuse associated with the motor component.Symptoms included no clinical signs, symptoms, or conditions.Outcomes included no health consequences or impact.Investigation included communication with the user and analysis of information provided by the user or third party.Investigation of this case revealed a communications problem identified in relation to a failure to infuse involving the motor component.It was concluded, based on previously established findings for similar reports, that the cause was traced to component failure.If the device is returned, a physical evaluation will be performed, and a supplemental will be submitted.
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