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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 26-jun-2023 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the error in "multiple storage device security controller - raising device secured event for device.A technical support specialist (tss) remotely connected to station and reviewed the medapp logs, identifying the error "multiple storage device security controller - raising device secured event for device with path." tss applied the knowledge article "unable to enter waste amount on pas es; number keys unresponsive" and performed the recommended corrective actions.The server package files were placed in the designated updates directory, and the station was rebooted to initiate package installation.After the installation completed, a second reboot was performed.Tss then logged in with administrative credentials, repaired the anesthesia application through programs & features, and verified that the database recovery mode was configured as simple rather than full.Following completion of these actions, the station was restored to normal operation.The system functioned as intended after the technical support specialist troubleshot the device.
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