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It was reported that when using the bd pyxis¿ medstation¿ es auxiliary drawer 5 was not detected on bus.As per part investigation, it was determined that the complaint was attributed to visual anomalies indicative of fluid ingress detected on the board.However, there were no delays or adverse events or injuries reported based on this event.
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A review of the complaint history for sn: (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn: (b)(6) was performed from the date of manufacture, 11-sep-2019 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Part analysis:
the reported condition of aux drw 5 device not detected on bus was confirmed by fse and subsequently confirmed in the dchu testing and inspection process.According to work order#: (b)(4) the field service engineer (fse) reported auxiliar drawer 5 not detected.The fse replaced the drawer board and controller board.The operation was verified via inventory application without any issues.During dchu visual inspection:
part number: 151622-01: the part was received with no signs of physical damage, missing components, loose components or fluid ingress.Part number 151903-01: the part was received with visual anomalies.During dchu testing:
part number: 151622-01: the board was placed on an esd protected surface to analyze it using a dchu lab multimeter.The components of the board were analyzed (diodes, resistance, fuses), no anomalies were found.The board was installed in a dchu test device to perform a hta test.The test showed that the board is functioning as intended.Part number: 151903-01: no testing was necessary due to the observed visual anomalies on the board during visual inspection.The device was in use for treatment purposes as intended per 21 cfr 820.198(d).Root cause:
part number: 151622-01: not determined, a complete inspection and functional testing were performed, no faults or irregularities were observed during the evaluation process.Part number: 151903-01: the root cause to the reported failure aux drw 5 device not detected on bus is attributed to the visual anomalies detected on the board, additional functional testing was performed on the drawer controller board, no faults or irregularities were observed during the evaluation process.
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