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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 09-dec-2021 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the drawer was failed to recover.A field service engineer (fse) investigated a drawer that was not detecting the closed position.The fse shut down the station, removed the drawer, and replaced the inseparable assembly that had a missing magnet.The fse reinstalled the drawer, restarted the station, and verified that the customer was able to successfully recover the drawer and inventory the medications.The system functioned as intended after the field service engineer repaired the device.
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