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It was reported that when using the bd pyxis¿ anesthesia station es, the cubie tray had failed to open.The customer stated that this malfunction occurred while dispensing medication to patients and caused delay in patient care.However, there were no adverse events or injuries reported based on this event.
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A review of the complaint history for sn (b)(6)was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6)was performed from the date of manufacture, 17-jun-2024 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the tray had failed to open.The field service engineer (fse) investigated the mini drawer 1.2 failure and identified a sleeve that was not recovering.The unit was powered down, the mini drawer controller module was removed and reinstalled, cable connections were verified, and the drawer was reassembled.The system was then powered on and tested using the hardware test application diagnostics.The customer verified proper functionality, and testing was completed successfully.The system functioned as intended after field service engineer repaired the device.
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