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The customer stated he has had this item for 6 months and it will no longer work; he has changed the batteries but it still won't work, and the display will light up but it will not take a reading.At this time, a sample(s) was not received for investigation; however, a lot number was recorded at the time the complaint was initiated, and material trending via sap showed similar complaints during the last 12 months.The complaint was confirmed.The lot number reported falls under a known power issue, and the cause code description was comp./part defective, broke; division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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