| Model Number |
500001002502 |
| Medical Device Problem Code |
Electrical /Electronic Property Problem (1198)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/03/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that when using the bd pyxis¿ medstation¿ es auxiliary system cubie was failed and was unable to release.The customer stated that this malfunction caused a delay in dispensing medication to patients.However, there were no adverse events or injuries reported based on this event.
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Additional Manufacturer Narrative
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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 05-jul-2016 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the cubie was failed and was unable to release.A field service engineer (fse) investigated a failed storage pocket in full-height drawer 2 of the auxiliary cabinet that would not recover.The fse replaced the flat flex cable, accessed the hardware test application, and performed diagnostic testing on the drawer.The fse saved the test results and verified the drawer's functionality following the repair.The system functioned as intended after the field service engineer repaired the device.
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Search Alerts/Recalls
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