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A review of the complaint history for (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for (b)(6) was performed from the date of manufacture, 23-sep-2025 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the device cable was damaged.A field service engineer (fse) replaced a damaged ethernet cable, identified the active pyxis port, and rebooted the station.Following these actions, the station resumed communication, no data errors were displayed, and the device was confirmed to be active in remote support services (rss), resolving the issue.The system functioned as intended after the field service engineer repaired the device.
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