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A review of the complaint history for (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for (b)(6) was performed from the date of manufacture, 02-oct-2017 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the device displayed a black screen.The field service engineer (fse) found no power to the station and inspected the power supply connections.The power supply was disconnected and tested, and no power was detected.Multiple electrical outlets were tested with the same result.The power supply was identified as faulty and was replaced.After replacement, the station powered on successfully.Once the station was operational, network communication was not available because the station had been relocated and the network connection was unknown.The field service engineer logged into administration mode, tested multiple network ports, and identified the correct ethernet connection.Communication with the network was restored, and multiple drawers were tested.All testing was completed successfully, and the station was verified to be operating normally.The system functioned as intended after field service engineer repaired the device.
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