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The customer reported defects with the masks and stated, "it¿s hit and miss, we will open a case that are all bad, then the next box will be okay." after careful examination, the investigation team determined that this is not a quality issue, there is no manufacture defect on the product or an actual issue with it.The reported problem was not confirmed, and the cause was documented as unconfirmed.This qa file will now be closed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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