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The customer reported issues with the grounding pad where the product either did not work or the plug end comes apart, and that it occurred every 1 in 10 pads.The division performs quarterly trending on all complaints received, and a retrospective review of the complete complaint file was conducted; there were no samples, photos, videos, or other critical details provided.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications.The cause was documented as unconfirmed defect; sample required to determine cause, and there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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