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The customer stated that there have been complaints regarding the medline surgical masks and that "the face mask is detaching from the mask." no sample was returned for the investigation; medline reviewed the complaint history and nonconformance trending for this product and this customer for the past six months, with no additional complaints for this customer and two additional unconfirmed complaints for this product.The issue is not confirmed, and the cause code states "sample required to determine cause." if the sample becomes available, medline will reopen the complaint, and the division will monitor for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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