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The customer stated that the legrests will no longer lower to be stored and are stuck in the up position; did the issue occur during use: no and did an injury occur: no.Medline quality has yet to receive the requested information from the customer, follow up to obtain the necessary information was unsuccessful, finished good/component trending was performed with no trends identified, and quality control inspection records were reviewed with the serial/lot number passed inspection.Investigation results were not confirmed (not qa).The documented cause was knowledge, dc:traced to user; customer stated that they were able to get the issue resolved, this is not a qa issue, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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