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The customer reported that her husband was sleeping, turned over to the bar assist, and "the thing just gave up and he ended on the floor"; she also reported that the bar was "so weak, it bent in several places," her husband did not get injured, no medical attention was necessary, and the device was thrown in the trash.The investigation noted that the product is subject to recall, a health hazard evaluation and fmea were referenced, no sample was available, and no further investigation will be conducted at this time.The reported problem was unconfirmed because the sample was no longer available, and the cause was listed as "unconfirmed see investigation summary." there has been no change to the reportability decision associated with this complaint, and if a sample, photo, and/or additional information becomes available, the complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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