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Consumer reported - patient presented to clinic to report pen needles were malfunctioning.He states he would pull the needle cap off and the needle was sticking in the cap.He tried to screw the needle on without success.He changed to a different box of pen needles and had no further problems per patient he wasted approximately 12 needles that didn't work.Ref reports: mw5164028, mw5164029, mw5164030, mw5164031, mw5164032, mw5164033, mw5164034, mw5164035, mw5164036, mw5164037, mw5164038, mw5164039.Lot # 3312545
catalog# unknown pen needle 31g 8mm
date of event 25-nov-2024
sample status discard
initial reporter - pharmacist
mdr report key 21036023-
date received 27-dec-2024
mdr date entered 31-dec-2024
-all 12 needles recorded on different mw report numbers.
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Investigation summary:
no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.This is the 1st complaint for the reported lot number.A review of the manufacturing records was performed, and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Based on the above, no additional investigation and no corrective/preventative action (capa) or situational analysis (sa) is required at this time.
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