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The customer/reporter described the item as defective and reported an er4 error message on the led screen.Since there were no samples, pictures, or lot number received, this complaint could not be confirmed; no trends were identified for the specified material number and its corresponding defect type.The complaint issue or that the product failed to meet specifications was unable to be confirmed, and the cause code was "sample required to determine cause." additionally, there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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