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The customer reported the pouch, sterilization was not changing color.Medline quality received 1 ea of the item for evaluation, and the color of the steam indicator did change from light pink to brown.The reported problem was not confirmed; after investigation, the complaint was determined to be a customer knowledge issue because the gas/eo indicator only changes color when it is run through an eo cycle.A retrospective review of the past year indicated that there have been no prior complaints in regard to this issue, and the division will continue to monitor this issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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