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The customer reported that when the cuff inflates it will go up to 45-65 and then shut off, and the customer was not getting any errors.The customer called in to report they switched out the batteries and the unit is working now, and the customer requested the complaint be closed.The reported problem could not be evaluated further because the customer resolved the issue on their own and advised that they will be keeping their product with no need for a replacement or a credit.The cause code was updated to reflect dc: traced to user - knowledge, and this was documented as not a quality issue with no change to the reportability decision.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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