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It was reported that when using the bd pyxis¿ anesthesia station es, the drawer 2.1 was failed to open.Customer tried to recover but issue did not resolve.The customer stated that the malfunction occurred when a user tried to issue medication to the patient and caused a delay to patient care.However, there were no adverse events or injuries reported based on this event.
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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 03-oct-2024 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that drawer 2.1 was failed and could not be recovered due to a poor connection within the drawer assembly.The field service engineer (fse) powered down the station, removed the drawer, reseated all connections associated with drawers 2.1 and 2.2, reinstalled the drawer, and rebooted the station.The system functioned as intended after the field service engineer repaired the device.
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