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The customer reported issue of "does not adhere well" with item number msc9748 (optifoam gentle sa ag, post op, 4x8).The vendor investigation reviewed device history records, raw material and inspection/testing records, complaint database, design change, and performed adhesion to steel testing on vendor retain sample and the returned customer sample.Testing of retain and customer sample confirmed the adhesion properties of the product as expected for the product type and all the result met the product specification; therefore, the reported issue was not confirmed.A root cause was not able to be determined, and device history records including the component and the raw material used indicate that the product had been manufactured in line with internal and customer specification.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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