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The customer reported receiving a medline bp monitor that has readings off, and reported that she brought the machine to her doctor's office to compare readings and they are consistently 24 points off when running; she requires to take bp 3 times a day and 2 times each time as was just in icu for 2-3 days.At this time, a sample was not received for investigation; however, a lot number/serial number was recorded, investigation included review of the lot/serial number and recent complaint trends/scar activity for the past 12 months, and the vendor was notified.The complaint was not confirmed due to the fact that this issue can only be confirmed by further investigating the sample or a provided photo.Sample required to determine cause, and based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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