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According to the customer contact, when using the blood glucose monitoring system, they noticed that their checks are consistently out of range; the level 1 is slightly higher and the level 3 is slightly lower than normal.Medline received 1 ea harmony blood glucose monitor; visual inspection found no cosmetic damage, and functional testing with new batteries and a controlled solution test produced l1-34 mg/dl and l3-205mg/dl, both within acceptable ranges.The complaint was not confirmed.Per the customer contact, this was due to user error, with no patient harm to report and no patients or rns affected; no trends were identified for the specified material number and its corresponding defect type, and division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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