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| Model Number |
1054260B |
| Medical Device Problem Code |
Battery Problem (2885)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/03/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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A trilogy 100 was returned to the manufacturer for service.There was no serious patient harm or injury that occurred or was reported.There was no allegation of device malfunction.The device was not reported to be in patient use.During the evaluation of the device at the manufacturer's service center, an error code related to the internal battery was observed.Err_perm_fail_int_li_ion means there was an internal li-ion battery permanent failure.The device's internal battery needs replaced to address the issue.No repairs made and device was scrapped.Additionally, during the evaluation of the device at the manufacturer's service center, the device failed a non-reportable test step during testing.The check internal battery capacity test checks if the battery is charged to a particular level required by the test, it does not affect therapy.Also, the device was found to have missing/displaced rubber feet and a damaged keypad.No repairs made and device was scrapped.
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Additional Manufacturer Narrative
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The reported error code related to the internal battery is accommodated in the product risk management file as being linked to hazard with description loss of function/loss of primary function.Complaints for this failure are reviewed via the post market complaint trending and escalation processes to assess for the observed probability levels and compare them with the predicted levels in the risk file for the hazards linked to the failure.As of the date of submission for this report, there is no indication that complaints for the failure in question has led to unacceptable increase in probability levels for the hazardous situations in scope, and therefore no further action will be pursued.Qa continues to monitor complaints for this issue per the cadence in the complaint trending procedures.Device exceeds expected life.
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Search Alerts/Recalls
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