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| Catalog Number |
HUDRHP340U |
| Medical Device Problem Code |
Component Missing (2306)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/11/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that customer was unpacking a case of this item and noticed that 9 were sent without adaptor.The bag that the item was wrapped in was sealed and intact.
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Additional Manufacturer Narrative
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The account reported that the customer was unpacking a case of this item and noticed that 9 were sent without adaptor and the bag that the item was wrapped in was sealed and intact.A photo was received for the investigation; the sample consists of one photograph, and the photo shows a side-by-side comparison of one aquapak with an adapter and one without the adapter; both aquapaks appear to be sealed.The reported problem was confirmed based on the photograph showing one aquapak with an adapter and one without the adapter.Based on the complaint details, it is likely the omission of the adapter was a manual error during product assembly; this complaint has been provided to the component manufacturing facility for further evaluation, and the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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Search Alerts/Recalls
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