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The customer reported the wheelchair was being used "during assemble" and "the unit wouldn't release the quick release axel," with the "rear right wheel" stuck; "no injury or fall reported." medline received the wheelchair in new condition, examined the sample, attempted to remove the left rear wheel, attempted to release the right wheel, and examined the axel bearing.The investigation results were confirmed.The investigation found the left side axel retaining ball bearing was not retracting fully, not allowing the axel to seat fully and making it difficult to remove; based on that information, this is a manufacturing issue, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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