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According to the customer, the transport chair fell over in his trunk and the hand brake broke off; the customer stated the strap holding the chair came undone while he took a turn in his van and the chair tipped over, and no one was in the chair at the time of incident.The investigation noted that sample and/or photo/video was not available, medline quality followed up with the customer to try and obtain the necessary information but was unsuccessful, finished good/component trending was performed with no trends identified, and quality control inspections records were reviewed.Investigation results were not confirmed, and the cause was sample required to determine cause.A formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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