| Model Number |
500400001500 |
| Medical Device Problem Code |
Electrical /Electronic Property Problem (1198)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/03/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that when using the bd pyxis¿ anesthesia station es, the bio id device displayed a "maintenance required" message.The customer stated that there was a delay in patient care.There were no adverse events or injuries reported based on this event.
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Additional Manufacturer Narrative
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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 07-apr-2026 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the device's biometric identifier was faulty.A field service engineer (fse) replaced the biometric identifier (bioid), reseated the universal serial bus (usb) port for the bioid cable, installed the required connections, and ran the shim update.Fse then tested a hardware test application (hta) and verified proper operation.The system functioned as intended after the field service engineer repaired the device.
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Search Alerts/Recalls
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