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The reported issue was that the manifold was connected 2-3 times with heparin saline, and it felt stripped; the issue was intermittent and the customer stated, "i don't recall it ever happening with the old manifold." the dhr could not be performed because no lot number was provided, a 6-month review of complaint history was completed, and product analysis was n/a because no product was returned for evaluation.The customer's reported complaint description cannot be confirmed, no sample was returned for evaluation; without receiving product for evaluation, we are unable to definitively determine a root cause for this incident.No correction is required since no sample was returned for evaluation and a root cause for this event is inconclusive, and no corrective action to be taken by medline at this time.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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