|
The customer stated that the right wheel pulls hard to the right, and later reported that the wheelchair pulls to the left; wheel locks are clear of the rear wheel, rear wheels spin freely as do the front casters, and no injuries reported.Medline received 1 each of a wheelchair in new condition, inspected the replacement chair which the customer declined to keep citing the same issue, and tested it on a smooth, hard, flat surface.During testing, the chair tracked straight with no pull to either side; the reported complaint could not be confirmed.The replacement unit is confirmed to be new, with no visible defects or functional issues, and the division will continue monitoring this issue through trend analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|