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The reported issue was "deformed mask shape," with a photo "comparing the normal (oval) to the abnormal (rounded)"; the complaint noted the issue did not occur during use and no injury occurred.A photo and sample were received for investigation; the photo showed one unit with the reported issue next to one unit in normal condition, and the physical items were received without their original packaging, with 2 ea deformed/irregular in shape and 1 ea oval shaped and normal in appearance.Medline could confirm the issue of the masks being deformed and could confirm the product failed to meet specifications.Medline was not able to confirm what may have caused the issue, and the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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