| Model Number |
MX40 1.4 GHz Smart Hopping |
| Medical Device Problem Code |
No Audible Prompt/Feedback (2282)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/04/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported the device was presented with a speaker malfunction error message and it is unknown if there was still sound.The device was not in clinical use.There was no report of patient or user harm.
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Additional Manufacturer Narrative
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The device was returned and analysis was performed at the philips authorized repair facility which included functional testing.Results of functional testing indicate that the speaker produced sound and the device did not display a speaker malfunction error message.Based on the results of the analysis, the product was confirmed to be operating per specifications and the product malfunction was unable to be confirmed and the cause remains unknown.Although the speaker was confirmed to be functioning per specification during testing it was indicated that there was no sound at the time of the event, the speaker has been replaced per current process.The device was operational after repairs were completed.
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Search Alerts/Recalls
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